What type of personal information do we collect?
We collect certain personal information about visitors and users of our Sites. The most common types of information we collect are things like: name and email addresses. We do not directly collect any order information, this is handled by third parties that collect and store this data.
Here are our most common ways to collect data.
Collecting data via comments When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
Collecting data via cookies When visitors visit our sites, we collect data using Google Analytics. Cookies are covered in-depth below.
Collecting data upon purchase When you place an order with us, our third-party payment provider, FastSpring collects the information needed to process the order. We do not store any transactional details on our servers.
Collecting data via email subscription When you subscribe to our newsletters, we collect your name, email address and IP address. By confirming the subscription you give us consent to send you occasional development updates and marketing communications.
Collecting data when downloading assets from our sites When you download assets, we collect your name, email address and IP address. To access the downloadable assets you give us consent to send you occasional development updates and marketing communications. This is also clearly outlined on the download form where you enter email an name.
Collecting data upon support inquiries When you open a support ticket with us we will collect certain data to be able to respond to your inquiries. This data is stored by our service partner that provides the support platform, Freshdesk.
We do not collect any sensitive personal information.
How we collect personal information
We may collect personal information directly when you provide it to us, automatically as you navigate through the Sites or through other people when you use services associated with the Sites.
When you provide personal information to us via the Sites you're consenting to us collecting and using that information in line with this policy and the user terms of each of the Sites. You are likely to provide personal information when you complete membership registration, subscribe to a newsletter, email list, submit feedback, or send us a communication.
If you choose not to provide personal information, we may not be able to provide you with our services and you may not be able to carry out transactions or access the full range of features available through our Sites.
Personal information we collect about you from others
Although we generally collect personal information directly from you, we may on occasion also collect information about you from other people (such as the payment provider account details required to process a transaction) and by using tracking technologies such as cookies, web beacons and other web analytics software or services.
How do we use personal information?
We may use your personal information in order for us to:
a. operate the Sites and provide you with services described on the Sites, like to verify your identity when you sign in to any of our Sites, to facilitate and process transactions that take place on the Sites, to respond to support tickets and to help facilitate the resolution of any disputes
b. customize our services and websites, like advertising that may appear on the Sites, in order to provide a more personalized experience
c. update you with operational news and information about our Sites and services like to notify you about changes to our Sites, website disruptions or security updates
d. provide you with information that you request from us or, where we have your consent to do so, provide you with marketing information about products and services which we feel may interest you
e. carry out technical analysis to determine how to improve the Sites and services we provide
f. monitor activity on the Sites, like to identify potential fraudulent activity and to ensure compliance with the user terms that apply to the Sites
g. manage our relationship with you, like by responding to your comments or queries submitted to us on the Sites or asking for your feedback or whether you want to participate in a survey
h. manage our legal and operational affairs
i. train staff about how to best serve our community
j. provide general administrative and performance functions and activities.
When may we share your personal information?
We may disclose personal information to people like:
a. subcontractors and service providers who assist us in connection with the ways we may use personal information (as set out above)
b. our professional advisers (lawyers, accountants, financial advisers etc.)
c. regulators and government authorities in connection with our compliance procedures and obligations
d. a purchaser or prospective purchaser of all or part of our assets or our business, and their professional advisers, in connection with the purchase
e. other people where we are authorized or required by law to do so.
We use a network of global subcontractors and service providers in order to ensure that we maintain the best possible service standards. Some of the subcontractors and service providers to whom we may disclose your personal information, like service providers who provide us with cloud storage solutions, are based outside Europe (in places like Asia and the US). In order to protect your information, we take care where possible to work with subcontractors and service providers who we believe maintain an high standard of data security compliance.
We will not rent or sell your personal information to others under any other circumstances.
We will retain your information for as long as your account is active, your information is needed to provide you services, or as required to fulfill our legal obligations. If you wish to delete your account or request that we no longer use your information to provide you services contact our support using the contact details at the end of this policy. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
How do we store your personal information?
We store personal information on secure servers that are managed by us and our service providers. Personal information that we store is subject to security and access controls, including username and password authentication and data encryption where appropriate.
How can you access your personal information?
You can access some of the information that we collect about you by logging in to your account (Callouts.com). You also have the right to make a request to access other information we hold about you and to request corrections of any errors in that information. You may also close the account you have with us for any of our Sites at any time, as well as request your data to be erased. To make an access or correction request, contact our support using the contact details at the end of this policy.
Choices regarding control of your personal information / Opt out
Where we have your consent to do so (e.g. if you have subscribed to one of our e-mail lists or have otherwise indicated that you are interested in receiving offers or information from us), we may send you marketing communications about products and services that we feel may be of interest to you. You can 'opt-out' of such communications if you would prefer not to receive them in the future.
If your e-mail address has changed and you would like to continue to receive our e-mails, you will need to access your account and update your e-mail address information in your account and sign-up again for e-mails that you want to receive.
If we send e-mails with commercial content we will generally include an "unsubscribe" facility that you can use to opt-out of further communications – to opt-out, just follow the instructions in the e-mail. We might not include an opt-out facility in important operational and service-based e-mails concerning things like your purchases, the user terms, important updates and need-to-know messages. By using our Sites you agree that we do not need to include opt-out facilities in those messages.
You also have choices about cookies, as described below. By modifying your browser preferences, you have the choice to accept all cookies, to be notified when a cookie is set, or to reject all cookies. If you choose to reject cookies some parts of our Sites may not work properly in your case.
Cookies (not the ones with chocolate chips) and web analytics
Cookies are a small data file sent from a server to your web browser or mobile device that is stored on your browser cache or mobile device. There are ways you can control your cookies preferences and set whether you want to accept or reject cookies (this can be controlled by your internet browser)
• Understand and save user's preferences for future visits. • Keep track of advertisements. • Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We also use trusted third-party services that track this information on our behalf, for example Google Analytics.
Generally speaking, when you visit our Sites, there's certain information that's recorded which is generally anonymous information and may not reveal your identity. If you're logged into your account some of this information could be associated with your account. We're talking about the following kinds of details:
a. your IP or proxy server IP
b. basic domain information
c. your Internet service provider is sometimes captured depending on the configuration of your ISP connection
d. the date and time of your visit to the website
e. the length of your session
f. the pages which you have accessed
g. the number of times you access our site within any month;
h. the size of file you look at
i. the website which referred you to our Sites
j. the operating system which your computer uses.
Your Rights in Relation to Your Personal Information
Right to Access You can request and obtain details of the Personal Information we may hold about you by contacting our support using the contact details at the end of this policy. Please quote your name and email address. We would be grateful if you could also provide brief details of the information required as this will help us to accurately respond to your request. For the protection of all our customers, we will take all reasonable steps to confirm your identity before providing you with details of any Personal Information we may hold about you and we will aim to respond to such requests within 10 business days.
Right to Rectification You may change your email address, password and other information for the Callouts Membership by editing them in your memberhsip account. If you find that any of the Personal Information we hold for you is incorrect or incomplete, you can contact our support using the contact details at the end of this policy. Please include as much detail as possible regarding the changes you wish to make, as this will help us in dealing with your request.
Your Right to Be Forgotten You can request that we delete your Callouts Membership account and any Personal Information we have collected from you by contacting our support using the contact details at the end of this policy. Please be aware that once deleted, your Callouts Membership account will no longer be accessible, or any order details for your software purchase cannot be restored so you should ensure that any software or downloadable content you wish to keep are backed up before proceeding.
If you continue to use our services/sites after deletion we will still need to store information such as your registration details of the software, IP address, the version of the software and operating system. This is needed to ensure that the software is used in accordance with the software license agreement.
Right to Restrict Processing You have the right to request that we restrict how we use your personal information.
Right to Object You have the right to object to the collection and use of your personal information at any time.
Right to Data Portability You have the right to obtain a copy of your personal information in a legible and compatible format such as Excel or Word.
Right to Withdraw Consent You have the right to withdraw your consent for us to use your personal information to send marketing information to you. Each marketing email that we send you will include a link which you can follow to opt-out of future marketing.
Exercising Your Rights You can exercise such rights by contact our support using the contact details at the end of this policy.
Information about children
We do not intend to solicit or collect Personal Information from anyone under the age of 18. If you are under 18, do not enter information on this site or engage our services. If you believe a child of yours under the age of 18 has entered Personal Information please contact our support using the contact details at the end of this policy to request that we remove this information from our database.
Information you make public or give to others
When we need to update this policy
We may need to change this policy from time to time in order to make sure it stays up to date with the latest legal requirements and any changes to our privacy management practices. When we do amend the policy, the changes will be effective straightaway. We'll usually publish information about changes to be made to this policy on our Sites as well as email our user base about these changes.
SOFTWARECASA SUPPORT [email protected]
CALLOUTS SUPPORT [email protected]
Last Edited on 2018-05-23